Retail Sales Advisor

Fresh Ideas Coventry Ltd
Coventry, West Midlands
19 Jun 2017
19 Jul 2017
Contract Type
Full Time

General Description

An opportunity has arisen for an additional permanent full time sales advisor to work in our family run soft furnishing showroom based in Coventry.

You'll initiate sales conversations with our customers who will seek your experience to help to coordinate their room schemes from our extensive ranges of made to measure curtains, blinds, carpets and wallpapers. Whilst experience is preferred it's not essential as full training will be given. Through matching their needs you'll confidently satisfy our customer's requirements.

You will be providing excellent customer service selling face to face in our showroom and at customer's houses, alongside phone and email; a methodical work approach and friendly professional manner essential.

The role

  • Offering professional advice to meet the needs of our customers
  • Advising products and coordinating room schemes in our showroom
  • Visiting customer houses using company vehicle to provide a measuring service
  • Responding to customer queries via telephone & email
  • Communicating with our suppliers to resolve queries & issues
  • Maintaining good relations with customers and suppliers
  • Help organise displays, pricing and sampling

The skills (essential)

  • Professional, clear and polite oral & written communication
  • Organisational skills to prioritise workflow depending on the daily circumstances
  • Thrive on learning and have a proactive attitude towards work
  • Put the customer at the centre of the job and always provide excellent customer service
  • Demonstrate high literacy & numeracy skills throughout
  • General computer skills
  • Full UK driving license

The ideal candidate will (preferable)

  • Ideally have 2 years proven previous retail sales or customer service experience
  • Have knowledge of blinds, carpets or curtains
  • Have a keen interest in interior design
  • Have an understanding of metric and imperial measurements
  • Seek to improve the customer service provided by offering new ideas to the team

About Fresh Ideas Coventry Ltd

Fresh Ideas are an independent company situated on the south side of Coventry and established in 1988. Fresh Ideas have a large retail showroom and eCommerce website. Our business is built upon our strong values of providing quality products including made-to-measure curtains, blinds, wallpapers and carpets combined with a professional and friendly customer service.

In all aspects of our business, Fresh Ideas strive for customer satisfaction at every level, whether it be in our showroom or online - the mindset which has brought Fresh Ideas to where we are today.

Key Facts

  • Salary: £17,400 per annum
  • Job Type: Permanent, Full time
  • Days: 5 days between Monday - Saturday 9.30 - 5.30
  • Hours: 37.5 hours per week

Company Benefits

  • Free parking and on bus route from city
  • Working with highly motivated and friendly staff
  • Staff discounts after 3 months
  • Public bank holidays off
  • 10 days off during Christmas closure period (approximately)
  • Free tea & coffee refreshments