Assistant Store Manager Woolwich
Assistant Store Manager
The Assistant Store Manager is responsible for performing daily store operations in order to achieve performance objectives such as store occupancy, delinquencies and store appearance with the focus on customer-service and aligned with the company's strategy, policies and procedures.
1. Sales Orientation
Handles customer inquiries (web, telephone, walk in), follow-up of prospects and reservations to achieve maximum Move In levels within the Store.
Achieves Store sales targets, using Sales Training techniques, Surf & Star and other training tools and programmes.
Manages additional product sales, including Merchandise and Insurance.
Promotes and sells the features, benefits and competitive advantages of the company, in a customer focused approach (Star).
2. Customer Service
Provides an exceptional customer service experience through the entire inquiry, lease, move in and move out process.
Accurately processes the associated administration, including, contracts, codes, insurance documentation, account status, etc.
Manages the Customer Accounts, which includes the receiving and allocation of payments, bad debt management, and general administration via the database and operating systems - Pharos/Oscar/SPOK etc.
Responsible for all areas of Customer Service, from inquiries, to complaint resolution and the effective handling of difficult customers/store situations.
3. Property Care
Ensures the general maintenance of the store facilities, undertaking store inspections, and perform various cleaning to maintain the appearance of the property internally and externally, to the highest level. This will be completed according to a daily, weekly and monthly schedule.
Ensures that safety standards are adhered to and met and to escalate through appropriate channels, all maintenance issues which cannot be solved by the store personnel.
Complete daily path, and Health & Safety equipment checks.
Perform accurate unit, merchandise and stock inventories and record the results according to company policy.
4. Operational Excellence
Ensures that all tasks related to activities are compliant with Company policies, including the DER, SCL, legal compliance, Iceman and bad debt recovery.
Makes timely and accurate bank deposits for the store, in compliance with company policies.
Effectively executes (new) processes and procedures linked to operating systems such as Pharos, Spok, SIP etc.
Candidates must have a first customer facing sales/customer service experience. Young graduates with the right mindset can also be considered.
£19,000 basic + monthly bonus - upto £1,000 per month
Hours: 9-6 Monday to Friday, 10-4 Saturdays, 10-3 Sundays (they work 3 weekends in four) 38 hours per week in total.
3% matched pension
4x life assurance
PMI for them personally
There is clear and quick career path, next stop is store manager. There are 3 staff per branch and they report in to the field based district mgr.
If the above sounds like you, do not hesitate to apply now!