Business Quality Associate

Frankly Recruitment
Bath, Somerset
19 Jun 2017
19 Jul 2017
Contract Type
Full Time

Purpose of Role:

  • To undertake file reviews and act as a quality filter for all files submitted, in conjunction with the Business Quality Manager, to ensure that the advice provided meets business and regulatory requirements.
  • To help manage a pre-approval process for High Risk advice areas such as Drawdown, EIS, VCTs and BPR solutions. Assist with the management of complaint investigations and outcomes.

Key Responsibilities:

1. Internal Customers

  • Review an appropriate number of pre and post advice files in line with the firms' training and competence scheme and provide constructive feedback to the advice teams 
  • Chase any missing information and remedial action from advice teams within agreed timescales 
  • Identify key areas for development in the advice teams from file reviews and recommend training to address any knowledge and skills shortfalls to the T&C supervisors 
  • Assist with complaint investigations and liaise with the Financial Ombudsman Service as and when require

2. Regulatory/Technical Support 

  • Provide additional technical and regulatory support to advice teams where needed on the provision of advice

3. Regulatory Developments

  • Maintain awareness of Regulatory developments which may have an impact on the business
  • Identify any issues which may adversely affect the business, escalate to Head of Risk and Compliance as and when necessary
  • Develop and maintain a solid working knowledge of all relevant product ranges, service providers, investment platforms and FCA Principles and Rules.

4. Administration & Reporting 

  • Assist with the preparation and review of management information for monthly board meetings 
  • Compile file review reports as and when requested and required by the Business 
  • Provide information for FCA Gabriel reporting purposes 
  • Assist with maintenance of suitability report templates, ensuring they are up to date and compliant 
  • Assist with requests for additional wording for the reports

5. Project Work 

  • Undertake any projects relating to the role or Risk and Compliance Team as necessary

6. Compliance 

  • Comply with compliance procedures, TCF, Data Protection and FCA Regulations at all times to ensure regulatory requirements and company policies are not breached

Knowledge, Skills and Competencies

Work Experience:

Essential: 

  • Time spent in similar role within Financial Services Industry 
  • Demonstrable knowledge and/or experience of file reviews and file review processes 
  • Extensive experience of working with Microsoft Office products including Word, Excel, Outlook and PowerPoint


  • Experience of the Enable back office system 
  • Experience of cashflow modelling

Skills & Qualifications:

Essential: 

  • Good technical knowledge with minimum qualification of DipPFS or equivalent and ideally working toward APFS or equivalent 
  • Good working knowledge of FCA Principles and conduct of business Rules 
  • Good understanding of the Financial Planning process  Strong interpersonal skills, both written and oral communication 
  • Excellent accuracy and attention to detail

    Desirable: 
  • Good research and report writing skills

Behavioural Competencies: 

  • Excellent communicator 
  • Ability to manage own workload 
  • Ability to build and maintain rapport with external and internal clients 
  • Exhibits professional behaviour 
  • Ability to work with people at all levels of the business
  • Highly confident, efficient and a good team player

Key Role Competencies: 

  • Self Management 
  • Relationship Management 
  • Personal Qualities 
  • Commercial Focus