Wimbledon, South West London
19 Jun 2017
19 Jul 2017
Contract Type
Full Time
We are looking for people who are passionate about delivering the highest standards of service to our customers. Due to our phenomenal growth, we are seeking to expand our Customer Care team. The post holder will ensure the high levels of customer service are maintained. They will handle calls and emails from customers once their booking is completed and will deal with any additions and alterations to bookings. They will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Care role or in the Travel industry is preferable.
Reports to: Customer Care Team Leader


Effectively fulfilling the booking once the sale has been made
Answering customer queries by phone and email
Resolving problems of customers on holiday
Updating internal system with flight and holiday information and informing customers of any changes to their existing details
Identifying and resolving any errors/discrepancies between tour operator and in-house information
Informing customers of accommodation, flight and itinerary changes and cancellations
Handling of customer complaints
Calming and advising customers appropriately
Liaising with tour operators to provide the best possible resolution for our customers
Completing additions and amendments to bookings
Fulfilling added benefit orders and communicating with Commercial team
Working closely with other departments to ensure smooth running of operation
Logging notes of all communication
Ancillary Sales and seeking up-sell opportunities
Booking retention and cross-selling customers to alternative holidays

Reed Specialist Recruitment Limited is an employment agency and employment business