Technical Team Leader - London - £37-40K - SLA

Senitor Associates
City of London, London
19 Jun 2017
19 Jul 2017
Contract Type
Full Time
Technical Team Leader - London - £37-40K - SLA

*** Cisco WebEx / Anywhere / Vision / Skype for Business / Vidyo ***

A leading Technology business who are leading the way in Business Telecoms, Video conferencing and Unified Communications organisation is looking for a Technical Team Lead to manage their 1st and 2nd Line teams.

You will be a hands on, Leading the team and helping clients resolving their technical and customer service issues.

If you speak multiple languages (French or German ideally) this will work in your favour.

Core Skills and requirements:
***Excellent written and spoken communication skills (English)
***technical support experience from an IT / Telephony / Video support role
***Team Leadership skills, Team Management, SLAs, Incident Management, ITIL

Technical experience may include:
***Networking Knowledge (VoIP, TCP/IP, SIP)
***Cisco and Polycom videoconference systems
***Vidyo / Anywhere / Webex / Bluejeans / Vision
***Previous Business-to-business customer service experience
***Ability to embrace and pick up new products/skills/procedures

There is a package of up to a maximum of £40K on offer, in addition to an extensive benefits package, bonus structure and training scheme.

Technical Team Leader - London - £37-40K - SLA

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT

Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.