Service Advisor - Motor Industry

First Recruitment Services Limited
Haywards Heath, West Sussex
19 Jun 2017
19 Jul 2017
Contract Type
Full Time

Our busy and established Motor Sector client is seeking to recruit a Service Advisor to join their team near to Haywards Heath.

• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
• Ensure the customer understands the service charges what work will be or has been carried out
• Produce customer invoices
• Arrange/collect payment from customers over the telephone or in person

Experience/ Skills required
• Previous experience in a similar role is essential
• A passion to deliver a high standard of customer service
• Bags of personality and can take dealing with customers in their stride
• Excellent telephone and face-to-face communication skills
• Administration skills, be able to use computers with confidence and the ability to organise and prioritise work
• Knowledge of Pinnacle / Kerridge or other DMS systems would be advantageous - not essential

Due to workplace location your own transport is essential.

First Recruitment Services is acting as an Employment Agency for this Vacancy.