Junior IT Support

The Keyholding Company
South West London, London
19 Jun 2017
19 Jul 2017
Contract Type
Full Time

Job Summary:

Opportunity for a Junior IT Support professional to join a company that is a fast growing, ambitious business specialising in emergency response for the security sector. The company is looking at revolutionising the industry and is leveraging its unique platform into other service verticals. The level of investment into its IT is unparalleled within the industry and this is your chance to join the business as part of the journey.

Reporting into the senior IT Support technician, the successful candidate is responsible for working on queries or issues raised by business users, primarily through KHCs Servicedesk. The ideal candidate is someone has a passion for technology and has a strong desire to learn and grow as part of an exciting team. A good foundation within IT Support would be beneficial, but this role will give the candidate every opportunity to learn and enhance their skillset.

So, if you love the latest technology, have excellent customer service and easily embrace an agile environment then we’d like to hear from you!

Principal Duties and Responsibilities:

To work accurately and efficiently on tickets raised by the business and assigned to you by the senior IT Support

Deliver tickets to the highest standard within SLA timeframes

Provide remote and desk side support to staff and visitors

Work alongside the senior IT Support on larger infrastructure projects and keep in regular communication regarding IT solutions and implementations

Provide training to staff on new solutions

Analyse tickets to spot trends and underlying issues

Research potential new solutions to fit business needs

Assist in other areas of the team where possible

Knowledge, Skills and Competencies:

Knowledge: (job related / professional)

Experience within IT support desirable

A good understanding and interest in technology - IT literate

5-year checkable history

Skills: (technical / managerial)

Excellent communication and customer service skills, including good telephone manner

Ability to explain technical issues to non-technical users

Excellent organisational skills, attention to detail and a thorough approach

Analysis and problem solving skills

Forward thinking with a can do & will do attitude

Ability to work well under pressure and take ownership of projects

The ability to work to deadlines

Confident and willing to learn and grow

Knowledge of office365 administration

Windows operating system administration and support skills


Leads by example: strongly protects and acts as guardian to our Values, Policies and Principles and encourages colleagues to do the same

Results driven: able to achieve results, on time, with quality and accuracy

Proactive: identifies, assesses and addresses potential issues in the workplace. Actively promotes continuous improvement

Responsive: committed to keeping colleagues informed of status of queries, issues, or concerns, and follows up through to closure

Trustworthy: establishes a relationship of trust with colleagues through openness, adherence to commitments, and maintaining confidentiality.

Visible and accessible: is visible, approachable and available to colleagues

Adaptable: able to adjust to new conditions, embraces change, flexible

Team player: actively collaborates, contributes to the team and encourages the feedback of others, conveys messages and ideas effectively while listening and welcoming feedback

Systems and process minded: embraces technology and enjoys improving processes, technically competent with data and IT