Collections Specialist

Stellar Select Limited
London, South East England
19 Jun 2017
19 Jul 2017
Contract Type
Full Time

We have 3 great new vacancies for experienced Collections Specialists offering up to £30,000 based in London with a Retail Bank to collect arrears across the banks products. The specialist team deal with customers experiencing financial hardship and potentially quite vulnerable customers, so being empathetic and having the ability to think outside of the box is key

Responsibilities for the role of Collections Specialist

  • Work with customer to understand their income and expenditure, gain a good understanding of their financial position and ability to repay
  • Understands the customers needs and build relationships to be able to negotiate a payment plan
  • Liaise with external parties such as outsourced debt recovery companies, trace agents and third party debt management companies
  • Action court orders efficiently within regulatory timeframes, ensuring compliance and regulations are followed
  • Work closely with internal stakeholders to manage account closures and debt write off
  • Respond to internal and external customers quickly and professionally

Experience required for the role of Collections Specialist

  • Collections experience with a lender or Debt collections agency
  • Experience speaking with customers over the telephone in a collections related role
  • Excellent organisational skills and the ability to prioritise workloads and meet strict deadlines

Salary: Up to £30,000 plus benefits and discretionary annual bonus

Location: Kings Road, London

For more information regarding the role of Collections Specialist please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days