IT Project Support Analyst

Wilde Associates
London, South East England
19 Jun 2017
19 Jul 2017
Contract Type
Full Time

The role of the Project Support Analyst is to assist the Project Managers during the project delivery, by undertaking the less complex, repeatable tasks, so allowing the project manager to focus on the core elements of project delivery. The Project Support Analyst will be responsible for delivering certain suites of tasks within defined timeframes.

Key responsibilities and accountabilities

Supporting the project manager on various tasks as per project requirements to assist in the delivery of the project to the defined scope, timeline and cost

Coordination of resources to deliver specific requirements to ensure project requirements are delivered as per defined timelines and scope

Liaising with clients to gain specific information to support project delivery - Collation and analysis of clients’ environment and requirements to provide visibility to project manager of low level project requirements

Responsibility for various individual work stream deadlines against overall project plan to ensure projects tasks are completed in accordance with project plan, to alleviate pressure on project manager

Knowledge and Qualifications

Basic technical knowledge of software configuration, usage, installation and infrastructure.

Theoretical knowledge of project delivery & support best practice

Understanding of specific challenges in working within software development and delivery

Prince 2 Foundation

ITIL Foundation

Essential Experience

Broad general IT experience

Strong communication skills

Proven ability of providing product or customer support

Experience of working under tight time and quality pressure

Personal Qualities

Natural communicator as will be significant client interaction

Self-motivated to learn new skills and driven to succeed

Meticulous eye for detail, including excellent written and verbal communication skills

Thrives on driven day-to-day problem solving, and pressured scenarios

Committed to continual process improvement including measuring the impact of change

Team player, with ability to build strong relationships with all staff

Customer service ethos, with approach to finding pro-active solutions that deliver client satisfaction

Wilde Associates is working in the capacity of an Employment Agency in respect of this vacancy.