IT Project Support Analyst
The role of the Project Support Analyst is to assist the Project Managers during the project delivery, by undertaking the less complex, repeatable tasks, so allowing the project manager to focus on the core elements of project delivery. The Project Support Analyst will be responsible for delivering certain suites of tasks within defined timeframes.
Key responsibilities and accountabilities
Supporting the project manager on various tasks as per project requirements to assist in the delivery of the project to the defined scope, timeline and cost
Coordination of resources to deliver specific requirements to ensure project requirements are delivered as per defined timelines and scope
Liaising with clients to gain specific information to support project delivery - Collation and analysis of clients’ environment and requirements to provide visibility to project manager of low level project requirements
Responsibility for various individual work stream deadlines against overall project plan to ensure projects tasks are completed in accordance with project plan, to alleviate pressure on project manager
Knowledge and Qualifications
Basic technical knowledge of software configuration, usage, installation and infrastructure.
Theoretical knowledge of project delivery & support best practice
Understanding of specific challenges in working within software development and delivery
Prince 2 Foundation
Broad general IT experience
Strong communication skills
Proven ability of providing product or customer support
Experience of working under tight time and quality pressure
Natural communicator as will be significant client interaction
Self-motivated to learn new skills and driven to succeed
Meticulous eye for detail, including excellent written and verbal communication skills
Thrives on driven day-to-day problem solving, and pressured scenarios
Committed to continual process improvement including measuring the impact of change
Team player, with ability to build strong relationships with all staff
Customer service ethos, with approach to finding pro-active solutions that deliver client satisfaction
Wilde Associates is working in the capacity of an Employment Agency in respect of this vacancy.