Technical Account Manager

Recruiter
ACS Performance
Location
Gillingham
Salary
£24000 - £27000/annum Company Benefits
Posted
18 Jun 2017
Closes
18 Jul 2017
Contract Type
Permanent
Hours
Full Time
Are you a 2nd line technical support professional, with good knowledge around WI-FI, looking to join a company who are focused on delivering high-performance wireless Internet to the transport sector

Using your Computer Science / Electrical Engineering degree you will be experienced with Wi-Fi, IP networks & providing 2nd line support to customers.

It is a very customer-facing role with the responsibility to keep the customers solution functioning and being proactive when it comes to finding trends and faults with the customers´ products/solutions.

* Responsible for technical account management of network equipment on key customers' fleets of trains, buses or coaches
* Trouble shooting issues and escalation to 3rd line for unresolvable issues.
* Responsible for supporting/training our Sweden based 1st line support team and keeping all customer/network information up-to-date on our internal wiki
* Assisting with software testing of new firmware releases

We believe you have the following skills/knowledge:

* Computer Science or Electrical Engineering background or similar
* Experience of working with IP based networks
* Experience of working in an IT support environment
* Basic knowledge of Linux based operating systems
* Strong team player with good work ethics, excellent interpersonal and communication skills
* Highly organised self-starter and ability to prioritise to deliver high quality results to demanding timelines
* Able to travel within UK and rest of Europe when required and ability to work unsocial hours when required
* Full Driving Licence
* Experience in working within the WiFi or passenger transport industries
* Knowledge of the mobile network landscape and technologies used in the UK and Europe
* Qualified to ITIL Foundation level