Support Consultant

Recruiter
Capita Resourcing
Location
Stockport
Salary
£17000 - £18000/annum
Posted
18 Jun 2017
Closes
18 Jul 2017
Contract Type
Permanent
Hours
Full Time
My client is a software company providing a best-in-class product into schools and colleges across the UK. Due to recent promotions, we are now recruiting for 2 Helpdesk Advisors to join their friendly team.

The nature of the role will be: to provide remote support via phone, email and live chat responding to all customer issues, resolve incidents and improve customer experience follow up work will be done through email. You will respond to a mixture of functional and technical queries and will be the first point of call for all clients.

This role would suit somebody from a customer service background who is looking to join a happy and engaged team. We want candidates who are willing to go the extra mile to help customers, are professional and keep the customer at the centre of everything that they do.

An ideal candidate will have:

* Basic knowledge of networks, SQL, access and excel although candidates with little or no technical understanding will most certainly be considered.
* Excellent customer service skills.

This is a fantastic opportunity to develop your IT skills and kick start your career within a helpdesk / service desk environment. Please apply for full job description.

Capita IT Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita IT Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Transfer of information overseas

Your information may be shared with subsidiaries of Capita plc who are involved in carrying out functions related to the services administration including such subsidiaries which are outside the EEA in countries which do not have similar protections in place regarding the information and its use. We shall ensure that any such subsidiary has put in place proper security measures to ensure at least the same level of protection of the personal data as is required under UK data protection legislation