Training Coordinator

Recruiter
Pearson
Location
London
Salary
£21000 - £28000/annum
Posted
18 Jun 2017
Closes
18 Jul 2017
Sector
Education
Contract Type
Permanent
Hours
Full Time
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Please note - An assessment centre will be held for this role on either 13th or 14th July

Business Area Overview

Training from Pearson provides training for teachers in the UK and Internationally. Training is supplied face to face and online to support teachers and educators to help enable effective teaching and learning using Pearson products and services effectively and with confidence. This includes ‘product training’ and ‘pedagogical’ training delivered more independently of Pearson brands or products.

Training from Pearson is a team providing business development, management and delivery services, from a pool of expert trainers and writers. This involves:

- Working with internal teams, existing customers and potential customers
- Managing (directly or through internal stakeholders) the delivery of high quality services for content and content production, logistics, venue booking, catering, travel and hotels, delegate booking and event management, delegate/customer communications, billing and revenue management and customer services
- Managing (directly or through internal stakeholders) the recruitment, development, deployment and payment of a pool of high quality trainers and writers

Position Description

To coordinate the delivery and/or production of materials for online and face to face events, from receipt of an initial query through to successful delivery on the day and post event evaluation. This role includes accountability for:

- Ensuring adherence to any regulatory requirements
- Working with internal colleagues where necessary to ensure that our training programme of events and packs is set up in accordance with regulatory requirements
- Liaising with the contracting team to issue and confirm trainer/writer/vetter contracts
- Processing payment requests for trainers/writers/vetters as required and issuing training/writing/vetting fees
- Monitoring generic mailboxes and CRM, dealing with customer queries in a timely manner and within agreed SLAs
- Building and maintaining positive working relationships with our pool of writers, vetters and trainers from beginning to completion of an event
- Building and maintaining positive working relationships with internal colleagues to ensure successful delivery of an event
- Working with your line manager to actively initiate new ideas for training courses and packs and process improvement
- Effectively managing and communicating room, equipment, catering requirements as well as final delegate information and pack/material production with venues and trainers
- Acting as the back-office point of communication on day of event
- Maintaining accurate data within the Events Management System and/all TfP systems and spreadsheets to support visibility and accuracy of performance and data
- Supporting the setup of London-based events and conferences on-the-day (if required): welcome trainer, unpack, check and distribute packs, deliver, check and setup AV equipment, provide last minute administrative support to the trainer when required.
- Providing accurate and up to date management information as required by line manager and wider TfP
- Monitoring deadlines/KPIs/SLAs of the entire process to ensure compliance and maintain service levels, escalating to line manager should tolerances be exceeded
- Acting as a cross team resource, supporting other teams within the department, during peak periods, if required.
- Working with our suppliers to ensure they adhere to their agreed performance levels and raising concerns with the appropriate management level depending on the severity of the issue.
- Ensuring all processes are followed to maximise the efficiency of timeliness and accuracy within the team.
- Taking complete ownership and accountability for any events and packs assigned to you and working cross-team to ensure the event runs without issue. Taking complete ownership and accountability for any queries or issues within the team and/or TfP as a group and ensuring resolution of an issue through to completion.
- Ensuring the volume of event cancellation and postponements are minimal, and not driven by issues caused by TfP.
- Supporting new starters with on-the-job training as required.
- Coordinating the set-up and booking of training (both face to face and online) for individual centres in line with management instruction
Managing the event logistics (where applicable) for trainers travelling Internationally
- Liaising with trainers and centres over training dates and requirements for each event
- Coordinating/ensuring the booking of venues as required, prioritising suitable venues (through external suppliers as appropriate) to ensure that the most cost effective solutions are provided
- Ensuring that delegates receive adequate and timely information about any changes to an event, especially if a cancellation or change of venue occurs

Skills

- High level of communication, organisation and the ability to effectively prioritise workload and administer a number of events at any given time
- Excellent customer service, and the ability to co-ordinate and carry out activities with limited supervision. Good interpersonal skills are required to interact effectively with internal and external customers
- Prepared to be flexible in their approach to supporting others to deliver
- Prepared to be open to the need for the role to evolve to meet new deadlines and objectives as the business’ goals and targets change especially in how we provide training to different customers