Operations Manager

Deekay Technical Recruitment
£17 - £21/hour
18 Jun 2017
18 Jul 2017
Contract Type
Full Time
The post holder is responsible for the delivery of day to day reactive repairs to the tenants and leaseholders. The post holder is responsible for planning and ensuring that sufficient resources are available to complete all reactive repairs within the priority timescale.
Accountable for delivery and performance of operational service area within priority timescales and service targets.
Report on performance within operational area within Department’s performance management framework.
Continual review of performance and improvement within operational area to ensure maximum efficiency of the service.
Make recommendations to senior management regarding ways to make improvements to service delivery.
Direct management of all staff within operational team.
Monitor quality of work and take necessary action where appropriate.
Individual and team development within operational area.

Continuous review and development of policies and procedures within operational area.
Investigation and resolution of stage 1 complaints.
Ensure compliance with all HSE Regulation, Corporate and departmental H&S policies and practices within operational area.
Liaise with other operational managers to monitor resource levels and reallocate resources within operational teams to meet priority timescales and targets.
Monitor customer feedback and necessary action to address any problems to ensure continued improvement with customer satisfaction.
Manage and monitor use of sub-contractors within set repairs budget and ensure use is compliant with WCBC financial regulations.
Ensure compliance with all corporate and department policies and procedures.
Ensure sufficient work diaries to each tradesmen throughout the working day.
Liaise with Estate Management Officers to inform prioritisation of void property maintenance.
Liaise with Senior Building Surveyor regarding the use of subcontractors for large void works.
Liaise with Senior Building Services Officer regarding planning of works to void properties that require electrical rewires and GCH works