Real Time Helpdesk Administrator

Morningstar INC
18 Jun 2017
18 Jul 2017
Contract Type
Full Time
The Team:
Fueling the technologies that drive our products and support our company’s infrastructure, the Technology team within our Corporate team consists of talented developers, network architects, and IT experts who help make technology one of Morningstar’s core strengths. Though our technologists represent a range of skills and knowledge bases, they all view technology as a craft and care deeply about creating positive user experiences. From Agile methodologies to software as a service delivered from our private/public cloud, we push technology’s boundaries to build scalable, elegant solutions that help investors reach their financial goals.

The Role:
Morningstar offers real-time data for more than 8 million global instruments including equities, futures, options, commodities, and precious metals on every major exchange worldwide. Brokerage firms, banks, and other institutions power their systems with our tailored data feeds or monitor relevant trading movements using our market data application. The Helpdesk Administrator will work as part of our our dynamic global support team supporting the real-time data business. This position is based in our London office.

+ Make sure our clients can understand and program to API specifications.
+ Provide support for any issues that arise either before or after the go-live period.
+ Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
+ Document all updates and changes.
+ Correct any data errors.
+ Give pre-sales support and assistance in sales meetings.

+ Excellent written and oral communication, with excellent interpersonal skills.
+ Sound client service skills with a proactive and creative approach.
+ Proven ability to work in a demanding environment.
+ Strong administrative & organisation skills with an understanding of IP communications and technologies.
+ Bachelor’s degree or similar qualification in a technical discipline.
+ Fluency in a second European language is desirable.

Morningstar is an equal opportunity employer