Duty Manager

Youth Hostel Association
Cheddar, Somerset
£8.42 - £8.80/hour +Benefits
18 Jun 2017
18 Jul 2017
Contract Type
Full Time
Live Out -Temporary - 25 up to 42.5 hours per week

We are looking for someone to look after the overall functions around the hostel and a further person to have a focus on the catering/kitchen offering here, but who is also capable of overseeing all hostel functions.

Duty Managers will need to:
* Manage the delivery of customer service, encouraging all employees to deliver a five star experience
* Review and respond to customer feedback, seeking opportunities to improve the overall customer experience.
* Help to drive sales opportunities and ensure efficient use of the booking system to maximise profitability
* Support the manager in to report and comply with YHA's budget control expenditure and income

In order to be a great Duty Manager we are looking for people who:
* Have previous experience in leading teams, developing and mentoring others
* Show a good understanding of YHA, the hospitality industry and current tourist industry standards
* Have proven ability to manage high-pressured environments
* Put the customer at the heart of everything we do

At YHA, we believe you work hard for us, so we work hard for you. As an employee you will receive:
* 10 FREE Hostel stays for you and up to 3 friends across England and Wales every year
* YHA Membership - Valid worldwide
* Access to 'Live More for Less' which give you exclusive high street discounts, savings on your weekly shop and money off hundreds of products from holidays to car insurance.
* A fantastic healthcare - money back for dental, optical and medical treatments

Please note: In order to become an employee at YHA you must be able to produce evidence of your Right to Work in the UK