Mandarin / Bilingual Support Analyst

Concept Resourcing
London City
£25000/annum + Holidays+Pension+Training
18 Jun 2017
18 Jul 2017
Contract Type
Full Time
Mandarin speaking Application Support Analyst – London City - £25k + benefitsNIGHT SHIFT WORKTHIS ROLE CAN NOT PROVIDE SPONSORSHIP.Do you enjoy solving problems? Come from a technical / science / maths background? Looking for your foot on the career ladder? Enjoy working in a people facing role? Speak fluent English and Mandarin?Then this is the role for you!As a Trainee / Graduate Application Support Analyst, you will be joining a well-established business with an exceptional software offering. They have excellent staff retention, good opportunities for training and development, and a good benefits package. Since you'll be dealing with customers directly, this role will suit someone that is friendly and outgoing and enjoys the customer service aspect of their role.As a Trainee / Graduate Application Support Analyst, you need the following skills / background:* Interest in IT or Technology* Graduate calibre or equivalent – ideally from a Maths / Engineering / Physics / Sciences / Computer Science / Technical background.* Previous Customer facing experience* Structured and logical manner to approaching problems, with a highly numerate and inquisitive mind-set* Fluent Mandarin speakerAs a Trainee / Graduate Application Support Analyst, your responsibilities will be:* Providing telephone and email support including logging calls via call logging system* Carrying out configurations, rollouts, and providing day to day application support for the business* Sharing technical and customer knowledge with the team* Escalating unresolved issues in a timely manner, to 2nd line support, communicating the defining changes and the delivery of required changes to the systems* Assist with new clients and their understanding of the software and applications* Gaining an understanding of the Finance sector and how IT / software is utilisedThis is an excellent, entry level, opportunity to gain commercial experience or further your current experience by joining a fast growing, international business with a friendly and supportive environment. Your role will evolve over time and a number of people have grown and developed into other areas of the business over time and once they have 'earned their stripes'.My client is offering a salary of circa £25k + benefitsBenefits include Pension + Health care + discretionary bonuses + Travel loan + Holidays + training + career progressionNIGHT SHIFT WORKContact Sally Hall on ;or click the “Apply Now” button