German speaking Account Representative

Recruiter
KennedyPearce Consulting
Location
City of London, London
Salary
20000.0000
Posted
18 Jun 2017
Closes
18 Jul 2017
Contract Type
Permanent
Hours
Full Time


Our client, an online broker, is looking to recruit a German Speaking Account Representative.

Job Purpose: To introduce new customers and provide customer support

Roles & Responsibilities:

? Maintain and expand client base through sales activities such as contacting new leads.
? Establish contact with prospective clients and business partners, as well as maintain excellent relationship to existing customers.
? Actively promote products to customers and prospective customers.
? Respond to customer queries using chat software, telephone, email and Salesforce.
? Provide customers help with our products.
? Provide technical support.
? Represent the company at live events (seminars & trade shows) and conduct webinars.
? Assist in related projects, such as marketing campaigns, translations into target language, market analysis.
Education
? Minimum undergraduate degree, preferably in Economics or Finance, or at least 3 years of relevant experience in the financial services sector.

Essential skills:

? Excellent customer service skills.
? Professional behaviour towards clients.
? Solid negotiation and communication skills.
? Self-motivated.
? Organised and able to handle high workload.
? Sales target-driven.
? Able to keep high working standards throughout.
? Comfortable working a shift rota consisting of late and night shifts
? Fluent in target language.
? Good written and spoken English.
? IT literate.

Desirable skills
? Experience with CRM databases e.g. Salesforce.
? Knowledge of MetaTrader 4 & 5 platforms or other trading platforms.
? Knowledge of and interest in trading, FX and CFD markets and derivative products.