Customer Service Advisor

Brentford, London
18 Jun 2017
18 Jul 2017
Contract Type
Full Time
We have an exciting opportunity for a customer service professional to join one of the UK’s leading experts in high end spa products & treatments – disputing luxurious products to a variety of beauty professionals across the country.

Alongside a friendly & busy team of 3 you will be responsible for delivering excellent customer service and acting as the first point of contact for the brand in relation to any customer enquiries.

Day to duties will include:

• Retrieve and process all orders placed online and manage through to warehouse
• Input all orders received over the phone/email onto our database and manage through to warehouse
• Provide telephone and web support to customers and upsell where ever possible.
• Accurately raise credit notes, process payments through our online terminal.
• Tracking orders
• Assist the sales team (help inform accounts with current promotions and new launches)
• Handle complaints/queries – ensuring that they processed through to completion and escalated where necessary
• Ensure specific time schedules are achieved to guarantee on time delivery in the UK and Worldwide.
• Prepare customs paperwork dependant on various countries requirements
• Ad hoc/Finance Admin

What we are looking for:

• Ability to multitask
• Proven customer service experience
• Experience of order processing
• Good IT & Excel skills

If you feel you have the required skills and experience then apply now.

Reed Specialist Recruitment Limited is an employment agency and employment business