Receptionist

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Select
Location
Peterborough
Salary
£15400/annum Bonus
Posted
18 Jun 2017
Closes
18 Jul 2017
Contract Type
Permanent
Hours
Full Time
Hotel Receptionist
£15400 salary plus £4500 over the year bonus
Peterborough Area

Our client based in the Peterborough area is looking for a receptionist to join there team. Working within the hotel you will be one of the first people to greet guests and check them in.

You must have a friendly manor and good personality.
Working hours vary between 06:30 - 23:00.

Previous hotel experience not essential.

MAIN TASKS AND RESPONSIBILITIES

1. To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
2. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
3. To deal with guest requests to ensure a comfortable and pleasant stay.
4. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
5. To be responsible for accurate and efficient accounts and guest billing processes.
6. To assist in keeping the hotel reception area clean and tidy at all times.
7. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
8. To administer all routes of reservations (eg, online, phone) to ensure that room bookings are made and recorded accurately.
9. To ensure that all reservations and cancellations are processed efficiently.
10. To report any maintenance, breakage or cleanliness problems to the relevant manager.
11. To adhere to all fire safety test procedures. To assist in the evacuation process in the event of fire.

If you have reception experience and are looking for a new challenge please apply for further information or call and speak to Dan