Technical Writer | Technical Author (Software Company)

£40000 - £50000/annum Extensive Benefits Package
18 Jun 2017
18 Jul 2017
Contract Type
Full Time
Technical Writer | Technical Author (Software Company)

Location: London, Central
Salary: Up to £50K basic + Benefits Package

Keywords: Technical Writer, Technical author, Moodle, Blended Learning, Online Help, Madcap suite, Madcap Flare, Software, Information Developer, Information Architect, Technical Instructional Design, London, Data analytics.

Accomplished Technical Writer sought by global, UK owned software Product Company, based from the main London Headquarters. Circa 180 staff globally, with an excellent work / life balance & mature approach to modern day working.

You will take responsibility for creating user documentation, information and rich media for our new big data, real-time analytics and visualisation software tools.

Working closely with development teams based in the UK and abroad, you`ll consult on, design and deliver brilliant product information to a range of audiences, from industry-specific high touch, to industry-independent low touch.

Because you`ll help architect the product documentation from scratch, you will have to rapidly understand the needs of the user, and then deliver well-structured and well-written help using single sourcing and topic-based content techniques.

This is a genuinely exciting opportunity to join an organisation that understands the value of great product knowledge and its impact on the user experience. You`ll enjoy significant autonomy, will play an important part in the ongoing programme to improve the user experience outside the software, and will be exposed to an impressive range of functions and skill sets across our global organisation.

Essential Duties and responsibilities

- Plan, create, deploy and manage product information – How To, Technical Reference, FAQ, What`s New, Release Notes, Quick Start Guide, User Guides, video, CSH etc.

- Drive customer satisfaction surveys and take ownership of the feedback loop

- Proactively and systematically develop and improve product documentation and media

- Assist in delivering a proactive and effects-driven technical communications function company-wide

Excellent opportunity for a “Technical”, Technical Writer to join an exciting & growing high-tech software company in London