Rent Service Officer

BBL Technical Limited
North West London, Greater London
£17.02/hour Umbrella
18 Jun 2017
18 Jul 2017
Public Sector
Contract Type
Full Time
A local authority clients based in North West London are looking for an experienced Rent Service Officer to provide an excellent Rent Arrears Service for the borough.

ESSENTIAL CRITERIA - Knowledge and understanding of the legal aspects of housing management, rent arrears collection methods and Northgate Ability to deal effectively with difficult customers both on the phone and face to face, remaining calm and professional at all times. Ability to work under pressure to meet all deadlines and key performance indicators set for the service. Experience of dealing sensitively and effectively with all sections of the community within a customer focused organisation. Experience of managing rent arrears cases. THE ROLE - You will relish the chance of working within a busy Rent Service Team. Your aim is to maximise rent and arrears collection by effectively manging a designated ‘patch’ of residential and non-residential accounts, ensuring the strict adherence of the pre court action protocol at all times. You will strive to meet collection targets in a challenging economic, social and political environment, whilst responding to the needs of vulnerable residents by providing advice and making the appropriate referrals to support agencies. You will also seek out and identify “good practice” for arrears recovery that can be implemented within the team. THE PERSON - We are looking for computer literate and numerically proficient individuals, with an advanced ability to use Northgate and other office software packages. You must have excellent written and verbal communication skills and the willingness and flexibility to work effectively as part of a team to meet deadlines and provide cover whenever required. The successful applicant may currently work in collections, customer services or estate management but must be analytical, highly organised, logical and methodical