Collections & Arrears Specialist

Recruiter
Vargo Recruitment LTD
Location
Newport, Gwent
Salary
18000.0000
Posted
18 Jun 2017
Closes
18 Jul 2017
Contract Type
Permanent
Hours
Full Time

Vargo is recruiting for an experienced collections and arrears advisor to join the Collections team for a leading finance house. The ideal candidate would be able to maintain customer relationships whilst bad debt and company risk is minimalised.

JOB ROLE

  • Collecting outstanding payments from SMEs and consumers.
  • Where necessary negotiating future payment dates and plans.
  • Handling customer enquiries over the telephone.
  • Maintaining up to date records after each discussion with a customer.
  • Performing ad-hoc administration functions
  • Use of Microsoft office and Sentinel computer systems.
  • Additional tasks as requested by line manager to ensure the smooth running of the Dept.

REQUIREMENTS

  • Must be able to demonstrate success in a similar role
  • Able to work in high volume environment
  • Able to demonstrate empathy, understanding and have confidence to deal with difficult conversations
  • An awareness and in-depth understanding of FCA, DPA and banking code regulations.
  • Minimum of 5 GCSEs including English and Maths (Grade A-C)
  • High level of computer literacy
  • Excellent telephone manner with strong listening skillS
  • Confident communicator at all levels
  • Able to prioritise and manage their own time affectively
  • Problem solver