IT Team Manager
IT Team Manager - £40,000, Carlisle.
IT Team Manager - £40,000, Carlisle. My client, a large managed service & software firm are looking for an IT Team Manager to be based in Carlisle, on site at one of their largest and most important professional services clients. You will be delivering hands on team management for a group of 8 engineers who respond to second & third line BAU support queries, as well as getting involved in infrastructure & network projects (roll outs, upgrades, migrations etc).
All first line queries are handled by a large 24/7 service desk and my client has dedicated project and 3rd line teams in their head office, so you and your team will have a lot of support. This role requires someone who can perform three parts of an overall role: firstly, a team manager who can motivate, organise and generally get the best out of a group of very talented and highly technical engineers. You will be responsible for the general day to day management of the team and will direct individuals to deliver on site support at the client's various sites around the north of England when necessary. Secondly, you will act as a 'point of contact' for service delivery between the client's management team and head office. You will actively engage with both parties to make sure that the service being provided by your team is as efficient and productive as possible, you will offer any upselling of service that you see as important to the overall success of the team and will report any major issues back to the head office so they can be resolved quickly and without incident. Lastly, you will provide cover for the technical team when required and will take an active lead in new and ongoing projects. The team run a relatively generic IT Windows environment with Active Directory, Exchange, VMware and Citrix. They also support some bespoke industry specific software that you will be required to learn in order to help the team during extremely busy times.
Required Knowledge & Experience:
- Management experience of SME size team of support engineers
- Project Management Exposure (ideally with a Prince2 or equivalent - Desirable)
- IT support experience within a Windows environment
- Knowledge and understanding of Active Directory, Exchange, VMware, and Citrix.
- Client facing experience with an ability to manage the service delivery
As an IT Team Manager with this company you earn a basic salary of circa £40,000 depending on experience. You will also be entitled to a list of excellent company benefits.
If you are interested in this role please click 'APPLY' and submit your CV for immediate consideration.