Technical Customer Service Supervisor

ITR Personnel
Telford, Telford and Wrekin
£25000 - £28000/annum
18 Jun 2017
18 Jul 2017
Contract Type
Full Time
Technical Customer Service Supervisor – Permanent – Telford

ITR Personnel are recruiting for a new Technical Customer Service Supervisor. This is an excellent opportunity and will suit a professional applicant with a proven track record in Customer Service / Technical Support Supervisory or Management to join a growing and successful organisation.

Duties will include (but not be limited to):

• Manage day to day activities of the team including recruitment, training, work allocation, motivation and rotas etc
• Assist in handling technical queries and deal with escalated issues
• Attending regular client meetings
• Setting and managing SLA adherence
• Liaise with suppliers and various internal departments
• Various report compilation

To be considered for the role, you MUST have experience in a similar, office based, customer service or support based role where you have managed small teams on a day to day basis. You’ll probably be degree educated and will definitely have a positive, professional approach to your work and the right technical aptitude.

The role requires slight flexibility in your working hours.

The Telford site is commutable from Wolverhampton, Stafford, Cannock, Shrewsbury, Walsall, Kidderminster, Market Drayton etc

Alternative job titles would include Customer Service Team Leader, Customer Service Manager, Customer Service, Sales Admin Manager, Sales Admin Team Leader, Sales Admin Supervisor, Marketing Manager, Tech Support Supervisor, Technical Support, IT Support Supervisor etc

ITR Personnel

Whether you’re seeking a new permanent position, temporary assignment or contract -you’ll find we provide a professional but friendly, efficient, system driven recruitment service - where we remember that people do matter. Offering a full recruitment service across a variety of sectors; we continuously strive to ensure we give an honest, reliable service.
With a wealth of specialist knowledge in the local recruitment market, ITR Personnel is the latest addition to the ITR Group.

Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within five days please assume that on this occasion your application has not been successful.

ITR Personnel are an employment agency working on behalf of our client. ITR Personnel is an Equal Opportunities Employer. Candidates must be eligible to work in the UK full time without restriction