Customer Service Advisor

Recruiter
Line Up Aviation
Location
Reigate, Surrey
Salary
£25000 - £27000/annum
Posted
18 Jun 2017
Closes
18 Jul 2017
Contract Type
Permanent
Hours
Full Time
Line Up Aviation is a world leader in the recruitment of Aviation and Aerospace professionals and has been operating for more than 28 years. We work with some of the industry’s best known companies who demand the very highest standard of applicants.

Customer Service Advisor

Client:
A customer-driven and a results-oriented communications company that provides business telephone systems and complete communications solutions. They are a company committed to customer service, superb technical capabilities and continued adaptability to emerging technologies.
A role suited to a Customer service focussed professional whom has experience within the telecommunications industry.

Responsibilities include: Customer Service Advisor
Responsible for providing front line customer service. Answering incoming calls, emails, and web
chats.
Raising faults and orders with relevant suppliers following agreed processes
Ensure Customers/ suppliers and partners are dealt with in a professional polite and courteous manner at all times, dealing with enquiries within agreed timeframes and ensuring that these are met
To be competent on all supplier portals and Communication Processes
Identifying any errors or potential pitfalls in the day to day operations, along with future possible issues that can affect the overall smooth running of the business

Ideal candidate’s profile:
Must have Telecoms customer service experience
Excellent Communication skills
Display a thorough team ethic to ensure that all orders, faults and enquiries are dealt with to the customer’s satisfaction
Outstanding telephone manner.
Ability to communicate verbally and in writing in a professional manner.
Ability to listen and understand.
Good rapport building skills.
Strong problem solving skills
A pro-active attitude.

Additional Information
·Based: Reigate
·Salary: £27k
·Job type: Permanent

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Julie Hall

Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.

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Line Up Aviation is a recruitment agency