Service Desk Manager

Hays Specialist Recruitment Limited
London, South East England
18 Jun 2017
18 Jul 2017
Contract Type
Full Time

Great opportunity for progression in this Service Desk Manager job working for a global charity in London.

Your new company
Your new organisation will be a well known international charity based in Central London who are looking to recruit a Service Desk Manager into their head office IT function offering great progression for a team leader looking to move into a managerial position.

Your new role
Your new role will be centred around the management of a team of four permanent support analysts who support more than 300 staff based around the UK for all IT incidents and requests. You will be responsible for the day to day running of the service desk and ensuring SLA's are adhered to. Alongside this you will be expected to manage KPI's, prioritise calls, analyse data and act as the escalation point for difficult issues.

What you'll need to succeed
To be successful within this position you should have prior experience of managing a small service desk team within a Microsoft environment and the ability to analyse data and identify trends to problem solve. Knowledge of VMware Horizon is seen as highly advantageous as is an ITIL or Prince2 qualification.

What you'll get in return
In return you will receive a salary of between £35k-£38.5k plus great additional benefits that all contribute to a fantastic work/life balance and the opportunity to take on a management opportunity at a growing charity who stand for a fantastic cause.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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