Out of Hours Coordinator

Hales Group
£7.50/hour + Employee Benefits
18 Jun 2017
18 Jul 2017
Contract Type
Full Time
Job description:Hales Homecare are currently recruiting for an Out of Hours Co-ordinator to work in our Homecare Hub in Lowestoft.As an Out of Hours Coordinator your role will include:ü Answering the phone to both service users and the care delivery team promptly and efficientlyü Dealing with queries on a priority basis, much of which will be time criticalü Communicating with the care team to cover calls as required for sickness, absences and delaysü Monitoring the electronic care worker Log In system and reacting quickly to issuesü Providing reports and data as required by the management team and our stakeholdersThe ideal candidate will have:ü Experience working on database systems and knowledge of Microsoft Officeü Experience working in the care sectorü Proven ability to prioritise and work to deadlinesü Compassion and understanding of the challenges of the care sectorü Calm, polite telephone mannerDesirable:Minimum of Level 2, preferably Level 3 in Health and Social CareThe Homecare Hub operates from 5.30pm to 11pm Monday to Friday and 6am to 11pm at weekends. You will be expected to work on a rota of c28hours per week within these hours with alternate weekends off