Client Service Executive

Central Employment Agency
Newcastle upon Tyne
£28000 - £30000/annum
18 Jun 2017
17 Jul 2017
Contract Type
Full Time
Central Employment are seeking a Client Service Executive to join an evolving and innovative Technology organisation who are expanding their commercial team.

As Client Services Executive, you will take responsibility for the organisation of the commercial pipeline, working alongside of key business areas including the CCO & CSO. This is an exciting opportunity to play an integral role in the company identified as one of the most innovative

Main responsibilities of the Client Services Executive:

• Dealing with all aspects of commercial client communication and undertaking all actions and follow up associated with this. Liaising with internal teams and external partners to ensure the business consistently delivers the highest possible service to clients.
• Condensing customer sales activity reports in to actions, allocating these and tracking delivery.
• Demonstrating a high-level understanding of client expectations and ensuring that these are in line with the technical requirements of ongoing projects. Liaising with Project Managers working on client delivery as well as upcoming opportunities.
• Tracking and reporting sales pipeline activity to senior member, with full knowledge of both current and prospective client status.
• Coordinating responses and preparing high level commercial materials for a range of clients including presentations, RFI documentation and purchase orders.
• Ensuring that client data is accurately summarised on CRM systems.
• Creation & maintenance of sales pipeline reports and forecasts, showing performance against budget and outturn forecast at a glance.
• Conducting detailed research into prospective new clients, performing initial outreach, sending materials and arranging appointments.
• Collating meeting actions and reporting these back to remote employees to ensure timely delivery on tasks and that those working offsite are fully briefed on all aspect of commercial interaction.

The successful Client Services Executive will have the following experience:

• Previous experience handling multiple international brand, OEM clients.
• Confident communicator able to handle networking with a range of individuals including senior level clients.
• Commercially minded and able to prioritise workload based on the company’s strategic goals.
• Worked within a digital / technology organisation – agency or in-house, ability to recognise and discuss market trends.
• Quality first approach to all tasks, ensuring that all client correspondence and commercial activity meets the highest standards.
• Able to process and analyse date to provide accurate reports and suggest improvements to commercial work-streams.
• People person with positive attitude, degree educated