Commercial Arrears & Recoveries Executive

Target Group
Coedkernew, Gwent
18 Jun 2017
17 Jul 2017
Contract Type
Full Time

About Us

Target is one of Britain’s leading specialists in software solutions. We have offices in Newport, Cardiff, Chester, Poulton, Leyland and New Zealand. Target provides software, business process outsourcing and managed services to companies in the financial service industry. We want to be the software-driven services provider of choice for loans, investments and insurance.

Starting life in 1979, we now service £24 billion worth of assets for our clients, generating annual revenue of £46m across markets in the UK, Australia and New Zealand.

Today we have the people, processes, technology and insight to consistently deliver an innovative a highly customer-centric approach for our clients and their customers. Our team brings tremendous experience and expertise founded on a consistent set of values to which we work.

About you

Previous Arrears experience is a prerequisite for this position you will need a can do attitude, resilience, excellent communication and outstanding negotiation skills capable of arranging repayments and payment plans with customers. You will prioritise your work effectively and demonstrate professionalism in everything you do, always Treating Customers Fairly and finding the best possible outcomes.

You will be analytical in your approach and proactively seek solutions to problems. You’ll take a great deal of pride in your work care about the detail and accuracy of your findings. You be a team player with an awareness of the impact your performance and behaviour has on the team and share your own knowledge to support you colleagues.

About the role

Our Commercial Arrears & Recoveries Executives maximise arrears collections on behalf of Target Servicing and our clients in accordance with pre-determined policies and procedures. Treating customers fairly is an essential part of Financial Conduct Authority retail regulatory regime and an integral part of this role is assist in delivering the six improved outcomes for customers.

Our Commercial Arrears & Recoveries Executive proactively identify potential barriers to achieving business and personal objectives and act to address them at the earliest stage. They will undertake collections activities on our Commercial Client Portfolios. Commercial Clients include open and closed portfolios and a diverse product range, including loans with monthly and quarterly regular payments and loans where no payments are due until redemption.

Areas of the business you’ll work with

  • Commercial Arrears Team

What we expect from you

  • Be Supportive
  • Be Customer Focused
  • Be Risk Aware
  • Be Accountable
  • Be Bold
  • Be Results Driven

What you can expect in return

  • Competitive Salary
  • Training & Development
  • Pension Contribution
  • Private Medical Insurance
  • Discretionary bonus scheme
  • Life Assurance
  • Performance Reviews

Your skills & experience


  • GCSE Minimum grade Cs in English and Maths
  • Negotiation skills
  • Ability to work to targets and in a pressurised environment
  • Knowledge/experience in financial servicing environment
  • Team working
  • Communication


  • Business or finance qualification
  • Excellent prioritisation
  • Risk identification
  • Collections experience desirable
  • Litigation process in all UK jurisdictions including understanding of the law in relation to possession proceedings.
  • Worked in an FCA regulated financial services company
  • Demonstrate able experience of professionalism and consistently treating customers fairly.