German Speaking Telemarketing Team leader

Recruiter
Huntress
Location
Bracknell
Salary
£14.00/hour bonus and holiday
Posted
18 Jun 2017
Closes
17 Jul 2017
Sector
Retail
Contract Type
Interim
Hours
Full Time
Title: German Speaking Telemarketing Team leader, Bracknell

This is a temporary role on an ongoing basis

Salary: £14.00 per hour, plus bonus if targets are met

The purpose of this role:

To manage the telephone based telemarketing team, providing excellent leadership to the telemarketing agents through effective delegation, structured development planning and coaching. To conduct business to business outbound telephone calls to qualify marketing campaign generated enquiries and deliver qualified leads to the organisation. The successful candidate will be responsible for conducting tele-marketing activities and identify a clear understanding of the potential customer's needs and requirements. In order to be considered for this role you must be able to demonstrate previous team leader and telemarketing experience and also be able commit to this position full time on an on-going temporary basis.

Key Responsibilities:

* Build and retain a talented team
* Achieve outgoing call and lead qualification targets
* Promote the client's products and services
* Ensure that all follow ups are followed through to completion and within the timeframe agreed
* Resolve issues and queries at first point of contact or through an agreed follow up processes
* Positively and proactively seek ways to continually improve processes
* Resolve staff issues and queries through effective leadership ensuring that all actions taken are within HR guidelines
* Positively and actively contribute to the development of the telemarketing team and support the achievement of the team and company goals and objectives
* Plan and manage resources within agreed guidelines to achieve business targets and goals
* Provide regular coaching and set individual goals to ensure that targets are achieved

What we are looking for:

* Fluency in English (verbal and written)
* Fluency in German (verbal and written)
* High level of verbal and written communication skills
* Excellent and confident telephone manner
* Self motivated and a team player
* Ability to work using own initiative to resolve issues proactively and re-actively, making decisions with the boundaries of the role
* High level of concentration and good attention to detail

Huntress does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK