Customer Liaison Manager

Recruiter
Randstad CPE
Location
Wakefield
Salary
£30000 - £40000/annum
Posted
17 Jun 2017
Closes
17 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Salary £30-40k + Package

My Client, A leading residential House builder based in Nottingham is recruiting for an experienced Customer Liaison Manager. the purpose of the roel is to agree and implement the management, control and reporting of all Customer Service activities and functions to meet the Region's business plan, future growth requirements and customers expectations. Earning 30k -40k PA with a amazing benefits package, this is exceptional opportunity for someone looking to take their next step in their career.

There is also a fantastic benefits package that comes with this role:

* Company car / car allowance

* Bonus scheme

* Pension scheme

Qualifications

* A relevant qualification or broad experience in Customer Service
* Broad understanding of the implications of Acceptable Quality of build/Commercial awareness
* Good communication and presentation skills
* Good knowledge of the Construction and Technical Processes
* Broad knowledge of Customer Service requirements
* Broad awareness of codes of practice that impact on Customer Service e.g. NHBC, PMA etc.

Responsibilities

* Take a 'whole company' perspective to the performance of the regional business by positively influencing and enhancing the profitability and operating effectiveness of the business.
* Support the Customer Service Manager, ensuring the effective Quality Control measures are implemented; ensuring customer satisfaction is delivered in line with Group and Regional Business requirements.
* Assist the Customer Service Manager in ensuring the effective management, compliance, control and deployment of the Customer Service Teams, ensuring excellent Customer service is delivered in line with Group and Regional business requirements
* Ensure Group policies and processes are followed such that the Customer Service Department effectively delivers, controls and reports on all Customer Service activities and functions adding value to the wider business and delivering the objectives of the Region.
* Assist in ensuring the department is fully engaged in the process of determining and agreeing the delivery of Quality Standards, timescales and remedial programmes.
* Assist in the management of Warranty Provider claims and attend resolution and insurance claim meetings eg. NHBC Rule 27 and Rule 28.
* Assist in monitoring response times by sub contractors, and rectify as appropriate non- compliance with Customer Service Policy.
* Assist in ensuring the Department maintains and delivers its predictions in accordance with budgets/forecast/cash flow.
* Actively manage communications and operational interfaces with internal and external stakeholders to achieve the Regional business plan.
* Promote a customer focused culture and a 'right first time' approach to activities.
* Assist in the provision of key status reports and updates on all KPIs relating to the Customer Service function.
* At all times comply with responsibilities under the Company's Health & Safety and Environmental and Corporate Responsibility Policies and all other company policies, procedures and instructions
* Any other duties as reasonably requested.

If you think that this role is well suited to you and you meet all of my clients requirements please don't hesitate to apply and use the button below.

Office - (Apply online only) Mob - (Apply online only)

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business