Head of Service SaaS/MSP/Telecoms

Bluefire Consulting Ltd
City of London, London
17 Jun 2017
17 Jul 2017
Contract Type
Part Time
Job Title:Head of Service (Managed Service Telecoms / IT)
Location:London (City)
Salary:£70k - £80k plus pension, private health, private dentist, 25 days holiday and gym membership

The Opportunity
Are you interested in working for one of the fastest growing tech companies in the UK? Do you have a passion for technology and managing the service delivery and solution function? If so we have the perfect opportunity for you.

Reporting to the COO, we are looking to recruit a head of service delivery. You will be responsible for converting customer orders and contracts into invoices and revenue. They'll take the solutions we've sold and make them reality, by leading an amazing team focussed on delivery being a great experience for our customers.

Customer experience during delivery through to handover, and afterwards is paramount. Short, medium, and long-term strategy, planning and execution of key delivery projects are a part of the job. The role has end-to-end ownership of delivery operations strategy and processes, whilst leading, managing and developing a team of specialists. The team is the onboarding, project, and margin delivery owners for the business.

Who Are You?
A leader, and ideally will have client service management, service delivery management, customer communications, continuous service improvement experience in a SaaS, Cloud, Hosting, or Telecoms business.

You'll understand Networks, and appreciate how services like Voice are delivered.

The core of the business is that of a managed service provider for all voice and data solutions. They are becoming more and more of a SaaS business but what we are after is someone who understand how things work when it comes to hosted voice and data but also has the passion for service delivery & customer management - your team is who the customers will go to and you'll be responsible for all on boarding until they go live - including project planning and delivery of solutions, both in house and through technical partners on projects across the UK.

You'll be able to point to a track record of supplier and procurement management and you'll own the management of all telecom carrier suppliers, for orders, delivery, inventory, cost, and in-service fault escalations.

Who Are The Company?
A managed technology provider that is showing year on year growth, and probably our favourite customer to work with. The office in London has its own pub ( I mean a pub as well, not a shelf with some drinks like many companies claim to have - a proper pub that could be mistaken for an All Bar One and has a stage for a band along with numerous musical instruments and a top end PA system), pool table, table tennis, karaoke.

They are based in the City and are close to Shoreditch so if you like having access to 50 different types of coffee bean within 100 yards of the office, this is the area for you. They are the main player in their market in the UK, and have opened offices in New York, with California to follow soon.

Bluefire Consulting Ltd is a recruitment agency working on behalf of our client.
Your application will be reviewed by the consultants of Bluefire Consulting Ltd. Please be aware we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

Bluefire Consulting Ltd pay excellent referral fees so if you know of someone who would be suited to this role please get in touch!

Reference: 13122AH