Building Manager/Concierge - Kensington, London

Urban Luxury Property Recruitment
West End, London
17 Jun 2017
17 Jul 2017
Contract Type
Full Time

Building Manager /Concierge

Location: Kensington London

Salary: £ 22.000 - £ 26.000

My client is a well established and successful Property Management and Investment company. They are looking for a multi skilled Building Manager with a can do attitude.

The role will be to manage a medium sized serviced apartment building ensuring that all guests have a pleasant time during their stay.

We are looking for a customer orientated individual who is able to think on the move and with a knack for problem solving. The role will be varied and an ability to prioritise and manage your time is a must.

Duties and responsibilities:

  • Assistance with check-ins/check-outs

  • Responding to customer enquiries

  • Assisting tenants with day to day queries

  • Ensuring Flats are presentable prior to check ins

  • Responding and assessing minor maintenance issues

  • Controlling the stock levels of essentials

  • Managing the cleaners and their time and checking the quality of cleaning

  • Resolving simple property management issues and organising handy men where needed

  • Keeping track of stock levels and ordering more essentials in accordance with future demand

  • Managing cleaners and checking quality of cleaning

  • Constantly leasing and supporting the reservations manager in their role

  • Suggesting and implementing ways to improve customer satisfaction throughout the company whilst monitoring feedback

  • Reporting on weekly/ monthly and yearly trends and reporting back to senior management


  • Excellent customer service
  • A professional telephone manner
  • Basic DIY skills (favourable)
  • A willingness to assist all members of the company as required
  • An ability to multi task and prioritise tasks
  • A desire to learn new skills

Experience :

  • Working in a fast paced environment
  • Working in property management or Hospitality environment