We are currently looking for fluent Italian speakers to join our Claims Handling Haywards Heath. The role will be dealing with Travel Insurance Claims
We pay a competitive basic salary, provide excellent initial training and on-going support, competitive benefits including 25 days. We are great and fun place to work and opportunities to move along in your career!
• To review claims in accordance with the policy wording and as defined by the Insurer.
• To provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover and claims.
• To provide speedy telephone response to all calls to Claims Department giving clear and accurate advice to claimant
• Deliver a premium service with every call
• Assess all travel claims responding to customers in agreed timescales
• Obtain the relevant documentation from the customer
• Ensure all recovery aspects of claims are monitored and amounts due are obtained
• accurately input claims payments to either clients or third party suppliers into the system
• excellent grasp of English
• Fluent Italian
•Prior claims experience would be beneficial
• Experience in a customer facing role
• Proven experience in following set processes and procedures
• Insurance experience would be ideal
• Knowledge of concepts such as Treating Customers Fairly
• Excellent attention to detail
• Results driven
• Ability to prioritise
• Customer focused
• Strong IT skills