Claims Handler

The Collinson Group
Haywards Heath, West Sussex
17 Jun 2017
17 Jul 2017
Contract Type
Full Time

We are currently looking for fluent Italian speakers to join our Claims Handling Haywards Heath. The role will be dealing with Travel Insurance Claims

We pay a competitive basic salary, provide excellent initial training and on-going support, competitive benefits including 25 days. We are great and fun place to work and opportunities to move along in your career!


• To review claims in accordance with the policy wording and as defined by the Insurer.
• To provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover and claims.
• To provide speedy telephone response to all calls to Claims Department giving clear and accurate advice to claimant
• Deliver a premium service with every call
• Assess all travel claims responding to customers in agreed timescales
• Obtain the relevant documentation from the customer
• Ensure all recovery aspects of claims are monitored and amounts due are obtained
• accurately input claims payments to either clients or third party suppliers into the system

Skills experience:

• excellent grasp of English

• Fluent Italian
•Prior claims experience would be beneficial
• Experience in a customer facing role
• Proven experience in following set processes and procedures
• Insurance experience would be ideal

• Knowledge of concepts such as Treating Customers Fairly

Person Specification:
• Collaborative
• Excellent attention to detail
• Results driven
• Ability to prioritise
• Customer focused
• Strong IT skills