Telesales Team Leader

Invive Resourcing
Liverpool, Merseyside
17 Jun 2017
17 Jul 2017
Contract Type
Full Time

A market leading business with ambitious growth plans across the country is recruiting 2 x Sales Team Leaders in Liverpool its Liverpool Office. Working with a number of the best known businesses in the UK the business provides its services to SME's, multinationals, Public Sector Bodies and global organisations. 

With revenues exceeding £50m our client is currently experiencing 6% year on year growth and as a result of the continued success has developed a long term career development platform for all of its staff . The company offers and excellent initial and ongoing training and development program designed to ensure your success within the business.

Candidates who have been successful in the position have had a successful career as a Telesales Agent / Telesales Eceutive and already progressed into a Sales Manager / Sales Team Leader position and should no be looking to join a business where they will be able to really drive and contriubte to the businesses future success. 

As a Sales Team Leader your duties will be to:

    • Manage
      • Motivate staff at every stage of their work
      • Monitor staff and enable their pre-call and on-going research
      • Monitor staff and enable their outbound calls, both in quality and volume
      • Monitor staff and enable their post-call organisation of potential and client files
      • Ensure optimum levels of research, calling and systems organisation
      • Forecasting
      • Identify targets, motivate staff to attain targets, monitor target progress
      • Ensure that information supplied to the Head of Sales is accurate and adequately checked
    • Staff Training
      • Participate effectively in the induction programme, when required
      • Monitor the new Senior/Energy Sales Consultants through their probationary period of training and coaching
      • Deliver the 1-2-1 and appraisal process for all direct reports
      • Collaborate constructively when required, in all identified training
    • Personal Training
      • Participate positively in 1-2-1 meetings and the appraisal process
      • Participate in staff development and continuous improvement as relevant
      • Data
        • Ensure data sets, within the CRM, are worked and call notes properly added
        • Manage generated data in order to assist and enhance the efficient and effective performance of the company sales strategy
        • Quality
          • Ensure understanding and compliance of all QMS procedures
          • Monitor ‘all customers are treated fairly’ (FSA)
          • Monitor and improve conversion levels of the team
          • Check all HR documentation relating to sales agents are updated and organised
          • Understand and actively promote all health and safety requirements
    • Recruitment
      • Address and refer staffing needs to Head of Sales
      • Be available to assist in the induction process of new sales agents

To be successful you will have the following skills and experience:

  • Managerial experience in a Sales Office / Contact Centre
  • B2B sales experience 
  • Motivated by success and money.
  • A high level of written and verbal communication.
  • Ability to continually develop, train and motivate a team of hungry sales people
  • Create and implement sales techniques and incentive initiatives in order to improve sales performance
  • Confident to create and hold telephone conversations with new potential clients.

In return for your hard work you will be rewarded with an initial basic salary of up to £25,000 per annum, an industry leading commission structure with an OTE of over £50,000 though commission is uncapped.