Spanish speaking Reservations Agent (Travel Agency)

Centre People
London, South East England
17 Jun 2017
17 Jul 2017
Contract Type
Full Time

A leading international travel provider is seeking to recruit a Spanish speaking Reservations Agent to join one of their busy reservations departments

The role involves completing hotel accommodation bookings for individual clients and small groups by telephone and email.

Main Responsibilities

  • Communicate with hotels and provide worldwide sales team with up to date booking information
  • Negotiate prices and conditions with some hotels as well resolve booking issues and complaints directly with hotels
  • Negotiate compensation or refunds as and when required
  • Load accurate rates and booking details into the in-house system
  • Provide suitable alternatives as and when required
  • Produce accurate documents/reports
  • Process deposits/refunds
  • Prioritise workload according to deadlines

Ideal candidate

  • Totally fluent Spanish AND English
  • Travel industry background
  • Proficient in Microsoft office applications
  • Ability to work under pressure and meet deadlines
  • Excellent attention to detail
  • Professional attitude
  • Clear and effective communication skills
  • Excellent interpersonal skills
  • Capable of handling high volume in a timely manner with accuracy
  • Ability to Multitask
  • Preferred negotiation, customer service and problem solving abilities
  • Required Experience/Knowledge

If your application is successful, you will be contacted within two working days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.