Service Contract Manager

Recruiter
Paterson Recruitment
Location
Birmingham, West Midlands
Salary
30000.0000
Posted
17 Jun 2017
Closes
17 Jul 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Based in Birmingham, the Service Contract Manager will organise a team of Field Service Engineers and internal Service Team Administrators.
The following are day to day responsibilities involved in the Service Contract Manager role;

  • Effectively manage a team of Field Service Engineers and Service Team support staff to ensure team objectives and sales goals are being achieved.
  • Offer exemplary customer service, including maintaining customer relationships by upselling products and services and taking care of any customer concerns or complaints in an efficient and professional manner.
  • Have knowledge of and be able to implement/maintain service contract software.
  • Assist with or perform associated administrative tasks.
  • Develop working knowledge of industry regulations, restrictions, and laws, and ensure that the service department adheres to all regulations.
  • Maintain the service administration department, including managing the service team administrators and evaluating the efficiency of the administration function.
  • Resolve service enquiry problems and improve current service methods to increase productivity and customer service.
  • Monitor department issues and client complaints to define patterns and work to lessen those recurring issues and improve efficiency.
  • Undertake regular work audits for both Field Service Engineers and Service Team Administrators to ensure that a high level of customer service is being provided, to ensure all standards are met and that service and /or repair work is carried out effectively, correctly, and thoroughly.

We are looking for the following attributes within the suitable candidate for this position;

  • Service contract management experience.
  • Knowledge of the fire, safety and security industries.
  • Management experience and / or qualifications.
  • Strong customer-facing skills.
  • Strong written and verbal communication. Expert level in Word, Excel, Outlook and Powerpoint. Self-Motivated.
  • Troubleshooting skills.
  • Creative Problem-Solving.
  • Degree in Business or Administration an advantage.