Volunteer shift Leader - StreetLink

Vacancy Filler Limited
City of London, London
17 Jun 2017
17 Jul 2017
Contract Type
Full Time


37.5hrs per week*

Our clientsFunded by the Department for Communities and Local Government, GLA and the Welsh Government, Street Link is an app, website and phone line that helps connect people rough sleeping to local services across England and Wales.

The role of the Volunteer shift leader will be to support referral/telephone line volunteers, so they can provide a high quality, responsive service to everyone contacting StreetLink; to help ensure anyone having to sleep rough in England and Wales is aware of and connected in with the local services.

For this post, you will have experience of delivering high quality customer service combined with the ability to motivate, support and develop volunteers. Some understanding of the role of statutory and healthcare services in supporting vulnerable people experiencing or at risk of homelessness, is also required. As is the ability to effectively manage and prioritise your time and workload, in a busy and sometimes pressured environment.

In return, they offer a range of benefits including a pension scheme, staff discounts scheme and flexible working to help you maintain a healthy work/life balance. They are also committed to providing their staff with a wide range of learning and development opportunities; in support of their personal and professional development

*Flexibility is required as you will be working a shift rota pattern between the hours of 7am -11pm

Closing date: 10.00am, 28th June 2017

Interview and assessments: 7/8th July 2017

At our clients' equality, diversity and inclusion are central to the organisation's values and how they work. They are in the top 50 of Stonewall's Workplace Equality Index 2017 and a Disability Confident Employer. To ensure that their workforce reflects the diversity of their clients as well as the communities that they live and work within, they encourage and welcome applications from all sections of the community.