Customer Service Executive

Recruiter
CLD Recruitment (Leeds)
Location
Leeds
Salary
£20000.00 - £22000 per annum + Excellent Benefits!
Posted
17 Jun 2017
Closes
17 Jul 2017
Sector
Legal
Contract Type
Permanent
Hours
Full Time
Customer Service Executive c£21,000 per annum

My client a leading law firm based in Leeds City Centre is looking to recruit a Customer Service Executive, this is a unique and diverse role working within the Conveyancing department managing the complaints process which involves assessing each complaint or claim against the Service Level Agreements, protocols etc and determine an appropriate course of action/response.

The main purpose is to provide a sensitive and responsive client complaints service which ensures the firm meets its obligations to appropriate regulatory bodies and also to borrowers and referrer's, in accordance with relevant legislation. You will actively promote best practice and a culture of delivering first class
service by using feedback from complaints as a focus for training and continuous professional development and service improvement.

SKILLS, QUALIFICATIONS AND EXPERIENCE REQUIRED

Previous experience or knowledge of the residential conveyancing and remortgage would be desirable;
Strong commitment to client care and to delivering a first class service;
Previous experience working in a high volume environment;
Previous experience of ensuring adherence to quality standards and compliance with professional and technical standards;
Excellent verbal and written communication skills;
Proven IT skills, in particular experience of using a case management system or an internal database;
An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets;

CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.