Sales Co-Ordinator

Recruiter
RECRUITMENT GENIUS
Location
Norwich
Salary
£15000 - £20000 per annum
Posted
17 Jun 2017
Closes
17 Jul 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Do you consider yourself to be a highly motivated, professional, friendly person with great energy, enthusiasm and a hard-working attitude? Do you have background in Customer Service, Account Management or Internal Sales… then this could be great for you!

This privately owned bespoke sportswear manufacturer supplies Schools, Clubs and Retailers with multisport team and leisurewear solutions. Due to continued growth, they are looking for a fantastic motivated team player to work in a Sales Coordinator capacity.

This opportunity will see you developing relationships with customers all over the UK. You will work as part of a team, partnered with a dedicated ASM to deliver excellent customer service that will set them apart from the rest.

Main duty:
- Processing customer quotes, orders and raising purchase orders

Other duties include but are not limited to:
- Handling a constant flow of customer enquiries whilst providing a high quality of service to each caller
- Effectively communicating with customers in a professional and friendly manner, building strong sustainable relationships
- Responding to sales queries via phone, e-mail and in writing to colleagues and customers
- Checking with the Accounts Team to ensure all accounts are credit worthy before inputting orders
- Keeping customers updated on the progression of their order
- Providing a proactive approach to customer service, using the in-house management system and production schedule to ensure efficient order tracking and liaison with customers
- Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents
- Updating of CRM information to management system
- Making follow-up calls and emails
- Understanding customer needs to offer the most appropriate solutions and products
- Liaising with Area Sales Managers to ensure smooth running of the territory and optimise sales opportunities
-Taking ownership of customer problems through to resolution
- Where appropriate, liaise with other departments at Head Office to provide responses to customer enquiries
- Writing up accurate and grammatically correct sales correspondence and emails
- Attend internal sales meetings as and when required

Essential skills:
- Excellent communication, telephone and interpersonal skills
- Capable of developing strong relationships
- Experience and confidence to upsell
- Ability to work under pressure and meet deadlines while providing high quality work and remaining calm and professional at all times
- Strong time management skills
- Strong business and personal ethics, always puts the customer first
- Able to deliver excellent customer service, externally and internally