National Operations Manager - Apprenticeships

£40k - 45k per year + Car + Bonus
17 Jun 2017
17 Jul 2017
Contract Type
Full Time
We have an excellent opportunity for a National Operations Manager to join our client's Apprenticeships team in Doncaster.

The Company
Our client is one of the UK's leading providers of learning and development, accredited courses and managed training services. They design and deliver on average 6000 learning interventions per year to over 200 clients.

The Role
As National Operations Manager you will be responsible for the overarching operational management of Apprenticeship provision within the company. You will play a key role in the planning and strategic leadership of apprenticeships under the direction of the Commercial Director

Key Accountabilities as National Operations Manager
- Manage provision and the team to ensure compliance with processes
- Monitor and manage quality and outcomes for learners
- Develop the expansion of the apprenticeship standards offered by the Provider and the increase in apprenticeship numbers to target
- Provide effective support and guidance to Programme Tutors Team Leaders in the management of staff.
- Line manage a team of Team Leaders and support staff, providing ongoing support and guidance through observation, appraisal, supervision, staff development and performance management.
- Monitor individual and team performance and propose solutions to issues deriving from over or under performance of contracts
- Evaluate the performance of Apprenticeship standards
- Work in partnership with the Quality and Compliance lead to ensure effective, timely development and delivery of apprenticeship programmes.
- Ensure Programme Tutors are equipped with the necessary information to carry out their role
- Manage change in contractual requirements; disseminate information to delivery personnel
- Chair and participate in team meetings
- Timely Achievement and Achievement are in line with Business Goals
- Maintain awarding body compliance at all times, in line with centre procedures for examinations and assessment.
- Identify and address the learning and development needs of the Apprenticeship team including realistic target dates for the achievements of TAQA qualifications for trainee Programme Tutors. Whilst ensuring they receive;
- Effective caseload management and staff working practices to maximise quality and performance.
- Responsible for managing the customer relationships and dealing with any complaints within the Apprenticeship team.
- Represent the team on a range of cross College working groups and at internal and external meetings.

National Operations Manager - Essential Skills
- GCSE Maths and English (Grade A - C) or equivalent level (level 2)
- Excellent telephone and communication skills
- Able to navigate confidently around windows packages of word, excel and PowerPoint
- Experience of developing effective processes within an operational unit
- Previous demonstration of effective cross functional skills and liaison
- Ability to prioritise a constant workload with conflicting demands to achieve timely targets
- Have at least 2 years' experience of working within funded learning / training
- Experience of successfully managing the provision of apprenticeships and of meeting targets

Desirable Skills
- Assessor award / A1
- Safeguarding level 3
- Experience of managing people
- Educated to level 3 in team leading and teaching

For the position of National Operations Manager there is a salary on offer of £40,000 to £45,000 per annum plus car (allowance) + bonus.

How to Apply
Please note that in accordance with our recruitment and consultancy processes, Hot Recruitment Consultants t/a eRecruitSmart may send your CV, if shortlisted, to the Hiring Manager at our Clients' business and by applying for this position you give your consent for us to do so.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted and incomplete CVs will not be considered.

We look forward to hearing from you!

Operations manager, business, assessor, training, education,