Business Quality Associate

£24000 - £32000 per annum + Additional benefits
17 Jun 2017
17 Jul 2017
Contract Type
Full Time
Purpose of Role:

* To undertake file reviews and act as a quality filter for all files submitted, in conjunction with the Business Quality Manager, to ensure that the advice provided meets business and regulatory requirements.
* To help manage a pre-approval process for High Risk advice areas such as Drawdown, EIS, VCTs and BPR solutions. Assist with the management of complaint investigations and outcomes.

Key Responsibilities:

1. Internal Customers

* Review an appropriate number of pre and post advice files in line with the firms' training and competence scheme and provide constructive feedback to the advice teams 
* Chase any missing information and remedial action from advice teams within agreed timescales 
* Identify key areas for development in the advice teams from file reviews and recommend training to address any knowledge and skills shortfalls to the T&C supervisors 
* Assist with complaint investigations and liaise with the Financial Ombudsman Service as and when require

2. Regulatory/Technical Support 

* Provide additional technical and regulatory support to advice teams where needed on the provision of advice

3. Regulatory Developments

* Maintain awareness of Regulatory developments which may have an impact on the business
* Identify any issues which may adversely affect the business, escalate to Head of Risk and Compliance as and when necessary
* Develop and maintain a solid working knowledge of all relevant product ranges, service providers, investment platforms and FCA Principles and Rules.

4. Administration & Reporting 

* Assist with the preparation and review of management information for monthly board meetings 
* Compile file review reports as and when requested and required by the Business 
* Provide information for FCA Gabriel reporting purposes 
* Assist with maintenance of suitability report templates, ensuring they are up to date and compliant 
* Assist with requests for additional wording for the reports

5. Project Work 

* Undertake any projects relating to the role or Risk and Compliance Team as necessary

6. Compliance 

* Comply with compliance procedures, TCF, Data Protection and FCA Regulations at all times to ensure regulatory requirements and company policies are not breached

Knowledge, Skills and Competencies

Work Experience:

Essential: 

* Time spent in similar role within Financial Services Industry 
* Demonstrable knowledge and/or experience of file reviews and file review processes 
* Extensive experience of working with Microsoft Office products including Word, Excel, Outlook and PowerPoint


* Experience of the Enable back office system 
* Experience of cashflow modelling

Skills & Qualifications:

Essential: 

* Good technical knowledge with minimum qualification of DipPFS or equivalent and ideally working toward APFS or equivalent 
* Good working knowledge of FCA Principles and conduct of business Rules 
* Good understanding of the Financial Planning process  Strong interpersonal skills, both written and oral communication 
* Excellent accuracy and attention to detail

Desirable: 
* Good research and report writing skills

Behavioural Competencies: 

* Excellent communicator 
* Ability to manage own workload 
* Ability to build and maintain rapport with external and internal clients 
* Exhibits professional behaviour 
* Ability to work with people at all levels of the business
* Highly confident, efficient and a good team player

Key Role Competencies: 

* Self Management 
* Relationship Management 
* Personal Qualities 
* Commercial Focus