3rd Line IT Support Technician

Recruiter
RECRUITMINT
Location
Peterborough
Salary
£25k - 30k per year
Posted
17 Jun 2017
Closes
17 Jul 2017
Contract Type
Permanent
Hours
Full Time
3 rd Line IT Support Technician

The Role

This role is responsible for providing IT support to all users and customers internal and external, for all incidents and service requests. With a large number of implementation projects being undertaken by the organisation, candidates should have the capacity to multi-task and work on various projects & incidents simultaneously. You should have an independent approach and be able to become a valuable member of the team.

Responsibilities

* Follow Incident Management standards, including the Major Incident process, ensuring that these processes are followed and updated as and when appropriate.
* Assist in monitoring and resolution of incidents / requests assigned to internal support teams and 3rd party suppliers in accordance with agreed Service Levels.
* Continuously evaluate the existing processes and procedures to ensure that Incident Management is being carried out in the most efficient and effective manner, working with the Team Leader to initiate appropriate corrective action.
* Co-ordinate with other teams and the Problem Management process in respect of major incidents as and when they occur.
* Manage user escalations, ensuring that they are thoroughly investigated and that an agreeable solution is achieved for our users and customers.
* Help to raise the profile of the IT organisation with colleagues inside and outside of the business.

Qualifications/Experience/Skills

Essential

* Primarily a technical role, a broad range of technical skills is required in terms of diverse IT hardware, software and business applications.
* 2 years 1st and 2nd line support experience.
* Demonstrate a very good understanding of network technology and principles including LAN/WAN design and support.
* Experience in support and implementation of Windows Server, Active Directory, Remote Desktop Services, Microsoft Exchange,

Preferred but not essential

* VOIP Phone Systems
* Basic Linux Experience
* Cloud based services (e.g. Office 365)

Hours of Work and Pay

* £25,000 - £30,000 per annum
* 20 days' holiday plus an additional day for each year of service up to a maximum of 25 days + 8 days' bank holidays
* PerkBox (Employee benefit scheme), Pension, Free parking

The Company

Recruit Mint are working alongside a highly successful and fast-growing organisation, at the leading edge of the technology sector. Our client firmly believes in promoting internally and therefore we are seeking a candidate that has a long-term career view who can ultimately progress in the Technical Department.