Customer Service Administrator

Recruiter
Gi Group
Location
Derby
Salary
£23000 - £25000/annum
Posted
17 Jun 2017
Closes
17 Jul 2017
Sector
Engineering
Contract Type
Interim
Hours
Full Time
Our prestigious client based in Derby city centre:

Key Functional Areas

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Effective and professional communication with customers to correctly manage customer expectations where necessary
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To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
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Ensure that we are in possession of the correct addresses and telephone numbers for all customers
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To ensure accurate and speedy data input into the customer service operating system where necessary
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Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks
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Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
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To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
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To focus on costs against budget and ensure that contract charges are in place with the relevant paperwork as and when necessary
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Creation and management of letters, reports, spread-sheets and re-charges

This position is available to start immediately, please forward your CV