Customer Service Administrator

Gi Group
£23000 - £25000/annum
17 Jun 2017
17 Jul 2017
Contract Type
Full Time
Our prestigious client based in Derby city centre:

Key Functional Areas


Effective and professional communication with customers to correctly manage customer expectations where necessary

To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home

Ensure that we are in possession of the correct addresses and telephone numbers for all customers

To ensure accurate and speedy data input into the customer service operating system where necessary

Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks

Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner

To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.

To focus on costs against budget and ensure that contract charges are in place with the relevant paperwork as and when necessary

Creation and management of letters, reports, spread-sheets and re-charges

This position is available to start immediately, please forward your CV