Come and join the team in Ford Birmingham as a Service Advisor, we are proud to have a stable team in place, good atmosphere and are a busy dealership! We are part of Vertu Motors, which is a thriving, successful and exciting company with an enviable track record of success and growth. We are significantly investing in the future with new build and refurbished retail outlets. As one of the largest Motor Retailer in the UK, Vertu Motors` continued success is based on strong performance, growth and leadership. Our Mission Statement "To deliver an outstanding customer motoring experience through honesty and trust" is central to any role in our business, ensuring our customers receive the right experience for them.The Service Advisor role is one of the most exciting and important roles in our dealerships. Like us, you know that customer service isn't just about providing a service - it`s about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. Therefore, we are looking for an individual with excellent time management, organisational and inter-personal skills to join our team at Ford Birmingham. The Service Advisor is responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer the following day to ensure they are happy with the work carried out. If you are successful you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive package, childcare voucher scheme, share incentive plan, Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now.