Telesales Team Leader

Recruiter
Invive Resourcing
Location
Liverpool, Merseyside
Salary
£24000 - £25000/annum + £50,000 OTE Uncappe
Posted
17 Jun 2017
Closes
17 Jul 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
A market leading business with ambitious growth plans across the country is recruiting 2 x Sales Team Leaders in Liverpool its Liverpool Office. Working with a number of the best known businesses in the UK the business provides its services to SME's, multinationals, Public Sector Bodies and global organisations. With revenues exceeding £50m our client is currently experiencing 6% year on year growth and as a result of the continued success has developed a long term career development platform for all of its staff . The company offers and excellent initial and ongoing training and development program designed to ensure your success within the business.Candidates who have been successful in the position have had a successful career as a Telesales Agent / Telesales Eceutive and already progressed into a Sales Manager / Sales Team Leader position and should no be looking to join a business where they will be able to really drive and contriubte to the businesses future success. As a Sales Team Leader your duties will be to:
*

* Manage

* Motivate staff at every stage of their work* Monitor staff and enable their pre-call and on-going research* Monitor staff and enable their outbound calls, both in quality and volume* Monitor staff and enable their post-call organisation of potential and client files* Ensure optimum levels of research, calling and systems organisation* Forecasting* Identify targets, motivate staff to attain targets, monitor target progress* Ensure that information supplied to the Head of Sales is accurate and adequately checked
* Staff Training

* Participate effectively in the induction programme, when required* Monitor the new Senior/Energy Sales Consultants through their probationary period of training and coaching* Deliver the 1-2-1 and appraisal process for all direct reports* Collaborate constructively when required, in all identified training
* Personal Training

* Participate positively in 1-2-1 meetings and the appraisal process* Participate in staff development and continuous improvement as relevant* Data

* Ensure data sets, within the CRM, are worked and call notes properly added* Manage generated data in order to assist and enhance the efficient and effective performance of the company sales strategy* Quality

* Ensure understanding and compliance of all QMS procedures* Monitor ‘all customers are treated fairly’ (FSA)* Monitor and improve conversion levels of the team* Check all HR documentation relating to sales agents are updated and organised* Understand and actively promote all health and safety requirements

* Recruitment

* Address and refer staffing needs to Head of Sales* Be available to assist in the induction process of new sales agents

To be successful you will have the following skills and experience:
* Managerial experience in a Sales Office / Contact Centre* B2B sales experience * Motivated by success and money.* A high level of written and verbal communication.* Ability to continually develop, train and motivate a team of hungry sales people* Create and implement sales techniques and incentive initiatives in order to improve sales performance* Confident to create and hold telephone conversations with new potential clients.
In return for your hard work you will be rewarded with an initial basic salary of up to £25,000 per annum, an industry leading commission structure with an OTE of over £50,000 though commission is uncapped