Membership Services Consultant

£18000 - £20000/annum
17 Jun 2017
17 Jul 2017
Contract Type
Full Time
Job Title: Membership Services Administrator
Salary: £18,000 - £20,000
Location: Hatfield
Working Week: 35 hours per week anytime between: Mon - Thu 8.00am until 8.00pm, Fri 8.00am - 6.00pm.
Membership Services Administrator
Job Purpose:
* To assist in the membership administration of the companies membership and bookings databases.
* To ensure that all aspects of the members administration are carried out accurately and on time.
* Make sure all Bacs processes, bookings processes, cancellations and suspensions, mailshots, configuration, refunds, reporting, migration and reconciliations are up to date.
* To promote the brand positively at all times and to enhance our reputation, cultivating future advocates of the club.

Main Responsibilities:
* To act as a point of contact for members and club staff regarding queries relating to the administration of memberships.
* Interacting and communicating with members to ensure retention targets are achieved, actively promoting the benefits of membership and seeking ways to improve the member experience.
* To achieve individual KPI's as set by your Line Manager.
* To carry out monthly membership system audits and to produce mailings.
* Liaise with your Line Manager, Club General Managers and Club Support teams to deliver a consistent and positive approach to the Membership process and the retention of members.
* Ensuring processes and systems are in place to record results and communicate these results on a monthly basis to your Line Manager.
* Consistently uphold the terms and conditions of the membership contract signed by the member upon joining the club.
* Promote the brand in a positive and professional light at all times.
* Contact members whose membership has failed to be paid on the 1st of the month and attempt to recover back to a paying membership or recover the outstanding sum.
* To retain more members therefore improving the company's performance in terms of member count by dealing with Winback calls.
* Engage with members within the first month of joining.
* Ensure that all members' information is kept up to date, including accurate personal details and bank details.

Key Skills, Experience and Qualifications Required
* Excellent Customer Interpersonal Service skills
* Experience of dealing with difficult situations.
* Excellent written communication skills.
* Experience of an outbound telemarketing environment.
* Numerate.
* Good Knowledge of Microsoft Excel.
* Knowledge of Microsoft Word.
* Ability to use own initiative and manage own workload.
* Team player.
* A methodical and logical approach to work

* Experience of membership database systems.
* Experience of call logging systems.
* Experience of the Microsoft Office Suite.
* Foreign Language; Dutch, French, Spanish

For any more information on this position please call Emma Kent on (Apply online only).

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer