Customer Support Specialist (SaaS)

Recruiter
The JM Group
Location
London
Salary
£25000 - £30000/annum Benefits
Posted
17 Jun 2017
Closes
17 Jul 2017
Contract Type
Permanent
Hours
Full Time
Customer Support Specialist (SaaS)
London
£25,000 - £30,000 + Benefits

Working as a Customer Support Specialist for a growing software company in the City, you will be responsible for supporting their SaaS based platform and network.

The role may suit someone with previous support desk or technical customer service experience. Previous experience troubleshooting software applications is required, ideally around SaaS, PC, Mac and smartphones.

What will you be doing?

As a Customer Support Specialist you'll be involved in:
*Supporting the company's SaaS platform and network
*Taking ownership of service issues, ensuring they are resolved within the SLA
*Keeping customers updated
*Confident in dealing with stakeholders up to senior level and 1st line users
*Analysing faults and issues, looking at how these are caused and can be prevented to improve the customer experience
*Troubleshooting software applications such as SaaS, smartphone, PC and Mac

Your experience?
As a Customer Support Specialist, you will ideally you'll come from a support desk or technical customer service type background where you have dealt with a high volume of support requests.
Previous experience within SaaS, customer online interaction or CRM platforms is beneficial. (Salesforce, Zendesk etc)

Any experience within network, voice or data is desirable however not essential.
You'll be a strong communicator, be passionate about customer service looking for a role where you can progress within a growing SaaS technology company.

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds