End User Computing Engineer / EUC Engineer

City of London, London
17 Jun 2017
17 Jul 2017
Contract Type
Full Time
EUC Engineer - City of London - Permanent - £30k - £35k per annum plus bonus and benefits.

The Company
An experienced EUC Engineer is required by a Financial Services organisation, based in the City of London.

The Role
The End User Computing Engineer is a "front of house" service role providing 1st and 2nd level support for all IT to users, including desktops/laptops, smartphones, core office applications, printing, scanning, telephony.


Service Desk Responsibilities
*Provide the coordination point for the IT team and third-party suppliers to enable seamless end-to-end service delivery to users (end-to-end service integration)
*Provide 1st line support across all IT services, categorising, prioritising and triaging service requests, incidents, problems and changes which are logged with IT
*Fulfil standard service requests raised with IT

End User Computing Responsibilities
*Deliver 1st/2nd line support and administration for End User Computing (e.g. Desktops, Laptops, Windows Applications, iPhones, MFD's, Scanners, Telephony)
*Maintain and deploy the desktop, laptop build and core applications, ensuring all IT peripherals are set up, and working correctly at point of provision
*Provide technical advice to users on applications such as Microsoft Word, Excel, PowerPoint and Outlook, antivirus software, and other client applications
*Provide technical support and maintenance for Printer, Scanner and Fax MFD's
*Deliver 1st/2nd level support and administration for the Mitel Telephony solution and IVR

Experience Required
*Experienced in support and maintenance of Microsoft Desktop operating systems (Windows 7)
*Support and maintenance of Desktop applications including Microsoft Office 2010, Symantec antivirus, encryption/ Endpoint security
*Minimum ITIL Foundation level qualified and able to demonstrate a track record in ITIL Service Management processes
*Experienced in support and maintenance of Microsoft Desktop operating systems (e.g. Windows 7)
*Experience of telephony, specifically Mitel telephony and IVR administration and support
*Experienced in Smartphone handset setup and administration
*Accurate maintenance of access levels to systems

This position includes a competitive salary and fantastic benefits, including excellent pension and bonus as well as generous annual leave.

If you are interested in this position, please apply now for immediate consideration.

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.