Customer Service Advisor

DK Associates
£16000 - £17000/annum
17 Jun 2017
17 Jul 2017
Contract Type
Full Time
DK Associates are working with a Same Day Loan Company based in Nottingham City Centre, who are looking to expand their Customer Service Team. The reason for the role is due to the company has recently moving the Customer Service team from Leeds to Nottingham.
The company are looking for an individual to be provide an effective, efficient and first-class customer service. The role will include providing guidance and support on a range of company products and services within a contact service centre environment.
The role will include handling inbound customer calls and an element of administrative duties such as chasing up documents to authorize loans. Training will be provided for the first two week, and the right candidate would need to pass DBS and Credit Check.
The role is based within an open planned office with a great atmosphere, there is the opportunity to earn bonus each month with a league table to display how well you are doing compared to your team! The office has a garden, games room and canteen for staff members.
The suitable candidate will have:
•Call centre experience ideal
•Good phone manner
•Technically proficient in use of CRM systems
•Used to working in structured rule based environment
•Used to delivering against targets
•Used to heavy degree of oversight and feedback
•Attention to detail
•Competent in English and Maths
•Positive disposition/self-motivator
•Ability to work shifts including regular weekends
•Stable working history

The company are offering £17K basic for 37.5 hours per week. 28 days holiday including bank holidays, this will increase the longer you are there! They also offer a cycle to work scheme, discount at the gym and use the perk box system for employees